Customer Service For your convenience, we have outlined our ordering process and frequently asked questions. Should you not find the answer to your question in this section, you can send us a message on our Contact page or call us at the number on the right.
Our website enables you to point, click and drag and drop to your shopping bag in an easy to use cart, then complete your purchase on a SSL protected checkout. We suggest you review your order carefully before submitting, as you will not be able to modify it once submitted. After you complete your purchase, you will be directed to a confirmation page and an email confirmation receipt will also be sent to you. We recommend saving this confirmation receipt, instead of printing it, to save trees.
We accept all major credit cards: Visa, Mastercard, American Express, Discover. You can also choose to checkout with Paypal.
We are required to collect local sales tax in the state of California, where we operate. If you are making an out-of-state or international purchase, you will not be charged local sales tax.
We ship Worldwide from the US.
Once you place an order we ship withing 48 hrs. If you order on a weekend, your order will be shipped Monday or Tuesday. Your order is shipped via USPS. You can select your preferred shipping method at checkout: First Class, Priority Mail or Express Mail.
For international orders, you can select First Class International, Priority Mail International or Express Mail International. Any additional duties and taxes assessed by customs are the responsibility of the customer.
We will send you a confirmation email once your order has shipped. See Shipping & Returns page for more information.
We offer Satisfaction Guaranteed. If you are not completely satisfied, you can return the unused item within 30 days of purchase and we will exchange the item for credit. Please contact us with your order number and item you wish to return and why. We will send you instructions to return the item. See Shipping & Returns page for more information.
You can select Gift Wrap on the product page, if you would like us to gift wrap your item. We use beautiful sustainable materials to wrap your gift. Reuse or recycle packaging whenever possible.
Printed Materials, Tags & Packaging
All printed materials are made with recycled paper and plant-based inks. Product tags are made with a laser embossed logo in sustainable bamboo. Products are packaged in a clear plant-based bag and shipped in recycled and post-consumer content mailers or boxes.
You can care for your seeds and beaded jewelry by applying oil on them periodically, so they can keep their luster. Simply rub your favorite oil in the palm of your hands and rub them together, then rub jewelry. For plant fiber clothing and accessories, wash cold and lay flat to dry, reshaping if necessary. See Care Instructions page for more on how to care for your ORG by vio collectibles.
If you wish to subscribe to our mailing list, you may do so by entering your email address in the signup box at the bottom or side bar of any page on our site. As a new subscriber, you will receive a sign-up offer or promotion for joining our mailing list. Our weekly newsletter arrives to you with highlights on products, offers, news and articles related to our work. You can Manage your profile preferences or unsubscribe anytime.
Frequently Asked Questions
Do you have a physical store location?
We are an online-only store at the moment. We are looking to open a unique store experience in our small, yet special mountain town in Idyllwild, CA, and will let customers and followers know when we do. We also announce via our weekly newsletter and blog when we do special events, trade and trunk shows, where our customers can purchase items in person. You can visit our Stockists page to see a list of select retailers online and on land that carry ORG by vio Amazon eco fashion.
Do you have sales or promotions?
We give a 30% discount on first orders to new subscribers who sign up to our mailing list. We offer promotions periodically through our weekly newsletter. You can join our mailing list by entering your email address in the signup box at the bottom or side bar of any page on our site.
Do you work with the artisans in the Amazon?
We travel to the field in the Amazon to meet with artisans in their communities about 2 to 3 times a year and work on new traditional and contemporary collections. We also do trainings when needed: internet, computers, quality, production and administration, as well as help them with other business matters. When not in the field, we work via Skype, phone and email and they ship goods to us in the US. You can read more about our work with the artisans in our Projects page.
Is all the jewelry traditional?
Depending on each community and artisan group, we focus on what they are best at, what they already make and begin from there. Currently, most of the items in the Shop are traditional Amazon styles, with a few modern designs we co-created with the artisans. The Collections page on our Menu above includes both traditional Awajún and Cofán collections, as well as modern collections inspired by their traditional artistry. Scroll down the Collections menu above to view each collection separately. The entire line in the Collections section is offered to Wholesale accounts and we choose select items for our Shop.
What is it made with?
All our jewelry, fashion and accessories are made with sustainable, rainforest plant-based materials, such as seeds, wood from managed forests, plant fibers and tree rubber. We are dedicated to bringing you fine organic fashion and jewelry made with the utmost concern for nature, those who make it and wear it.
How are artisans paid?
We practice fair trade and believe in living wages. The artisans are paid up front for their products. We honor their time and expertise and pay prices the artisans set per item style. We also share 50% of profits – after costs and expenses – with artisans associations through direct funds for anything they may need or through projects that will ensure their success. Funds are transferred from our US bank account to the artisans’ association’s bank account in Peru and
Why the Amazon?
The Amazon is a very special and important place for us and for humanity as a whole. It is the lungs of our planet and regulates global climate. We continue to see the rapid destruction of the Amazon rainforest, which affects weather patterns throughout the world. These damaging effects turn the Amazon from a carbon sequester to a carbon emitter. This is a problem not just for the Amazon region but for everyone on Earth, as it speeds up global warming.
We understand that the peoples of the Amazon, who have lived as stewards of the forests for centuries, are being affected. They are looking for alternatives to counter multinational extractive projects, mass agriculture, logging and mining that have disrupted their livelihood, environment and culture. They reach out to us, and other socially and environmentally conscious entrepreneurs and organizations, to work in partnership with them and create sustainable solutions that will ensure the protection of the Amazon rainforest and their cultures. ORG by vio was created as an answer to their call in support of the Amazon, their culture and unique arts and crafts.
Browse the rest of our website for more about our work, the artisans, mission, projects, eco fashion, news, watch videos and visit our shop to start shopping. Like us on Facebook and follow us on Twitter and Pinterest.
Subscribe to our mailing list and receive 30% off on your first purchase.